Book review – Delivering Happiness :)

I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference …

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Discussing the “No Jackass” rule – The Ideal Team Player

As much as we would like to admit we are all great team players and can't stand working with people who aren't, most people (including me) would agree that it's pretty hard to come up with a concrete explanation or idea of what a "good team player" is. So how do we know who is …