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Approaching the lady booking dinner restaurants at the resort: "Hi, we would like to book the restaurants!" -silence- "Ahm... what restaurants are available?" "Cuban, Italian, Romantic, and Seafood." "Ahm... ok, thanks 🙂 Then... what is the menu for these restaurants so we can choose which ones?" "Here" (points at the menus at the table, none... Continue Reading →
A little while back I had the pleasure to work on the implementation of a small/medium enterprise application for businesses, SAP Business One, with Tribe Medical Group. Our team did not have a whole lot of experience with implementing ERP systems, but we knew what we needed to have for the next few years - something that... Continue Reading →
Read the expression below and pause for a second after reading: Customer Service . .. ... ..... (this is when you pause) Did you have a good feeling or bad feeling after reading? Customer service is one of those things that can make you hate a company or a service, or absolutely love it.... Continue Reading →
I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference... Continue Reading →
As much as we would like to admit we are all great team players and can't stand working with people who aren't, most people (including me) would agree that it's pretty hard to come up with a concrete explanation or idea of what a "good team player" is. So how do we know who is... Continue Reading →
Interview with Finn Backer, with SAP Business One Using ERP flexibility to increase employee engagement and retention through good internal customer service - Key! https://www.youtube.com/watch?v=1xY3csqujNE)
here is a good analysis I found today on managing multicultural teams https://hbr.org/video/5465904616001/the-explainer-managing-multicultural-teams
Over the recent years, I have been deeply involved with "preaching" to staff about the benefits and the need to move away from email in everything that relates to team collaboration in getting things done, project management, and internal company communication. The change is never easy, and as with every change management journey it takes... Continue Reading →
