14 de junho de 2012, O Nathan é cabelento. Igual à mamãe dele. Esse, dois. É do Nathan! ... o cabelo.
A little while back I had the pleasure to work on the implementation of a small/medium enterprise application for businesses, SAP Business One, with Tribe Medical Group. Our team did not have a whole lot of experience with implementing ERP systems, but we knew what we needed to have for the next few years - something that... Continue Reading →
I have been asked this question many, many times since my wife Bruna and I chose to call Canada home, in 2008, having been born in Brazil and always lived there before making the move (correction - she lived in the US for one year so technically hasn't always lived in our home country :)... Continue Reading →
Read the expression below and pause for a second after reading: Customer Service . .. ... ..... (this is when you pause) Did you have a good feeling or bad feeling after reading? Customer service is one of those things that can make you hate a company or a service, or absolutely love it.... Continue Reading →
I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference... Continue Reading →
The online etymology dictionary defines accomplishment as: "performance of a task; state of completion," from Old French acomplissement "completion, action of accomplishing," from acomplir "to fulfill, carry out, complete". Funnily enough, the most meaningful accomplishment in my life so far can't really be tagged as "complete". I see it more as a big project, a life-long commitment I have... Continue Reading →