Immigration – Why?

I have been asked this question many, many times since my wife Bruna and I chose to call Canada home, in 2008, having been born in Brazil and always lived there before making the move (correction - she lived in the US for one year so technically hasn't always lived in our home country 🙂 …

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Tell a story about excellent customer service!

Read the expression below and pause for a second after reading: Customer Service . .. ... ..... (this is when you pause)   Did you have a good feeling or bad feeling after reading? Customer service is one of those things that can make you hate a company or a service, or absolutely love it. …

Book review – Delivering Happiness :)

I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference …