Tell a story about excellent customer service!

Read the expression below and pause for a second after reading: Customer Service . .. ... ..... (this is when you pause)   Did you have a good feeling or bad feeling after reading? Customer service is one of those things that can make you hate a company or a service, or absolutely love it. …

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Book review – Delivering Happiness :)

I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference …

Talking about accomplishments – Immigrating to Canada!

The online etymology dictionary defines accomplishment as: "performance of a task; state of completion," from Old French acomplissement "completion, action of accomplishing," from acomplir "to fulfill, carry out, complete". Funnily enough, the most meaningful accomplishment in my life so far can't really be tagged as "complete". I see it more as a big project, a life-long commitment I have …

Discussing the “No Jackass” rule – The Ideal Team Player

As much as we would like to admit we are all great team players and can't stand working with people who aren't, most people (including me) would agree that it's pretty hard to come up with a concrete explanation or idea of what a "good team player" is. So how do we know who is …

Team Work! Not email work :)

Over the recent years I have been deeply involved with "preaching" to staff about the benefits and the need to move away from email in everything that relates to team collaboration in getting things done, project management, and internal company communication. The change is never easy, and as with every change management journey it takes …