Customer service in Cuba – a real short story

Approaching the lady booking dinner restaurants at the resort: "Hi, we would like to book the restaurants!" -silence- "Ahm... what restaurants are available?" "Cuban, Italian, Romantic, and Seafood." "Ahm... ok, thanks 🙂 Then... what is the menu for these restaurants so we can choose which ones?" "Here" (points at the menus at the table, none... Continue Reading →

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Ensaio sobre o ser humano – a espécie

Quem é o ser humano, em termos de espécie? O ser humano é a mais devastadora espécie que existe neste planeta que chamamos de Terra. O nome em questão, a propósito, já demonstra a ousadia e prepotência que esta espécie tem sobre o planeta em que habita. Seria o homem também a pior espécie habitante... Continue Reading →

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The Ultimate Happiness Engineer Starter Pack

Made in Cosmos

So you just found out that Happiness Engineering is an actual job. You always thought customer support is all about scary call centers, but then you met some folks who do this and have fun. You might have heard some stories that sounded too good to be true, and then became jealous when they turned out to be quite true indeed.
Maybe you’d never heard of Automattic before, and only had a vague idea of what WordPress is, but the more you learned about what Happiness Engineers do, the more you realised this is the job you always dreamed of.
Does that sound anything like you? That’s great, you’re most probably a my kind of person. Here is the ultimate guide that will answer the questions you have on your mind, and help you get started as a Happiness Engineer.

How do I know this is the job…

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